Sovereign Solutions SLA

Hundreds of companies rely on Sovereign Solutions. Just like you, Sovereign Solutions is our company's lifeline. That's why we guarantee 99.99% monthly uptime to teams on Sovereign Solutions.

What is “uptime”?​

“Uptime” refers to the period of time when Sovereign Solutions is up and running.

What happens if it’s below 99.99%?​

Our Ops team is working so that we won’t find ourselves in that situation. But stuff happens, so if our uptime drops below 99.99%, we will inform the impact customers by email. That is the full limit of our liability under this SLA. Now you can get back to your work with the peace of mind knowing that we’ve got you covered.

What if I have questions about this SLA?​

Please get in touch with our friendly support team and we’ll be happy to answer them!